Air Peace has launched a new Customer Experience Representative (CXR) initiative across its domestic network, designed to provide personalized and human-centered engagement for its passengers.
The development reflects the airline’s commitment to elevating service delivery and curating holistic travel experiences for the Nigerian flying public.
In a statement, the airline said, “This development reflects our commitment to elevating service delivery through personalised and human-centred engagement.
”The Customer Experience Representatives (CXR) are specially trained individuals who will serve as dedicated travel chaperones for select passengers, Business Class and loyalty programme members — across all domestic stations”, it states
According to the airline, “The representatives will be dedicated to assisting travellers throughout their journey.
“They will provide hands-on personalised assistance from the moment of booking to the final destination. These representatives will be the passengers’ go-to support,” it added.
It further states: “They will initiate personal courtesy calls to introduce themselves and guide passengers on travel procedures before flight departures.
”They will receive and support passengers in navigating the check-in and boarding processes at the airport.
”They will proactively communicate updates or changes to passengers’ itineraries, attend to their concerns, and escalate matters when necessary to resolve issues swiftly.
”CXRs will further offer thoughtful touches like refreshment assistance and entertainment guidance, embodying the warmth, efficiency, and professionalism that define the Air Peace brand, ” it also stated.
The airline emphasised that the initiative is part of a wider strategy of continuous innovation in customer care.
“This new service complements a growing suite of travel support innovations we have introduced over the past few years.
”From flexible payment options through Pay Small Small for flight tickets, to robust travel insurance packages, and hospitality and mobility partnerships that ease door-to-door connections, Air Peace continues to lead in curating holistic travel experiences for the Nigerian flying public and beyond.
“We are raising the bar in championing not just safe and reliable flights, but deeply personalised service for the modern-day traveller”, it also added.
