The Federal Government has reiterated its commitment to enhancing public service delivery through the deployment of sovereign digital infrastructure and artificial intelligence, as part of efforts to accelerate digital transformation across the civil service.
It said the Federal Civil Service is increasingly embracing innovation, resilience, and technology-driven reforms aimed at improving governance and service efficiency.
The Head of the Civil Service of the Federation, Didi Esther Walson-Jack, made this known at the International Civil Service Conference (ICSC) 2026 held in Abuja, which brought together Heads of Service, senior government officials, reform experts, and technology stakeholders from across Africa.
The conference focused on the future of governance and digital transformation on the continent, with Nigeria’s public service presented as a benchmark for ongoing reforms.
Walson-Jack disclosed that all 38 federal ministries and extra-ministerial departments met the December 2025 deadline for full digitalisation, effectively transitioning to paperless operations.
She also revealed that the Federal Government’s AI-powered platform, the Service-Wise GPT, designed to assist civil servants in navigating service rules and institutional processes, has recorded over 50,000 interactions.
“These are not vanity metrics. They are evidence that technology, when it solves real problems, gets adopted,” she said.
The Head of Service stressed that artificial intelligence is intended to complement human capacity in governance rather than replace human judgement in decision-making processes.
She further attributed progress in public sector reforms to the leadership of President Bola Tinubu, noting that the administration has strengthened accountability, performance, and results-based governance across ministries and agencies.
Walson-Jack also commended Galaxy Backbone and its technical partners on the 1Government Cloud initiative for supporting the country’s digitalisation drive.
Speaking at the event, the Group Chief Executive Officer of Crown Interactive, Wumi Oghoetuoma, outlined the vision behind Africa’s sovereign digital public infrastructure.
He described the 1Government Cloud framework as a digital workspace designed to place civil servants at the centre of public sector transformation.
“The civil servant is also a citizen. She is not just the person behind the desk; she is the person the desk was built to serve,” he said.
