The Federal Competition and Consumer Protection Commission has clarified that there is no ban on airtime borrowing or data advance services in Nigeria, dismissing widespread reports circulating on social media as false.
In a statement released on Friday, the Commission stressed that it has not issued any directive restricting access to such telecom services, urging the public to disregard misleading claims.
According to the Commission, the confusion arose from misinterpretations of existing regulatory measures rather than any new prohibition.
It reaffirmed that consumers are still free to access airtime borrowing and data advance services, noting that these offerings remain lawful and operational.
The FCCPC explained that the issue is linked to reforms introduced under the DEON Consumer Lending Regulations in July 2025.
These measures were implemented in response to rising complaints from consumers over issues such as hidden charges, unclear deductions, aggressive debt recovery tactics, and lack of transparency in service terms.
Rather than banning services, the regulations were designed to improve accountability within the sector.
Operators are now required to properly register, clearly disclose fees and conditions, adopt responsible lending practices, and provide accessible channels for customer complaints.
The Commission said the goal is to strengthen consumer protection while promoting trust and better service delivery across the telecommunications industry.
The agency also raised concerns about anti-competitive practices among some telecom operators, including restrictive third-party arrangements that limit fair competition.
It noted that such actions violate provisions of the Federal Competition and Consumer Protection Act and undermine market openness.
The new framework, it added, is intended to create a more inclusive environment for both local and international service providers.
Operators were initially given 90 days to comply with the regulations, with the deadline later extended to January 5, 2026.
Despite this, the Commission said some providers failed to meet the requirements and continued operating under models that had previously attracted consumer complaints.
The FCCPC clarified that any temporary suspension or restriction of airtime borrowing or data advance services should be seen as decisions taken by individual telecom operators for business or compliance reasons.
It emphasised that such disruptions should not be mistaken for regulatory action.
The Commission also warned against what it described as deliberate attempts by certain interests to spread false information and undermine reforms in the sector.
It urged Nigerians to rely on verified sources for accurate updates and reassured consumers of its commitment to ensuring a fair, transparent, and competitive
